Restoring a Suspended Google Business Profile for a Video Pipe Inspection Company

The Challenge

A video pipe inspection company reached out to us with a huge problem.

One day, out of the blue, the owner received an email:

“Your business profile has been suspended.”

And the worst part? No option to appeal.

The business owner attempted to reach Google Support multiple times but hit a wall every time — no answers, no progress, no help.

By the time the pipe inspection company contacted us, their profile had been down for over a year. They were frustrated and losing potential leads.

The Solution

We stepped in to build a bulletproof case and find a real human at Google to review it. Here’s what we did:

• Tracked down a real Google Product Expert (via Reddit — yes, seriously)
• Compiled 7 pieces of supporting documentation, including:
  • Business license
  • Insurance documents
  • Tax records
  • Utility bills
  • State registration
• Highlighted all documents so the business name and address were clearly visible and easy to verify
• Escalated the case through a trusted Google Business Profile volunteer channel

We couldn't afford to do only the minimum, we needed to hand them a case they couldn’t refuse.

The Results

Within days of submitting our full documentation package and escalation request, the video pipe inspection company's Google Business Profile was reinstated.

The business started collecting reviews again and returned to showing up in local search results — exactly where they should be.